Politique de confidentialité

Last updated: August 21, 2026

PLAN SÉQUENCE pays particular attention to the confidentiality and protection of its customers’ and visitors’ personal data.

This policy explains what data may be collected, why it is used, and what your rights are.

1. Data Controller

The data controller is:

PLAN SÉQUENCE
SASU with a capital of €1,000
9 Rue Monseigneur Stumpf
68420 Eguisheim
France

Email for data protection inquiries: bonjour@leplansequence.com

2. Data We May Collect

Depending on your use of the Site, PLAN SÉQUENCE may process the following categories of data, among others:

Identity and contact information

  • first and last name;
  • email address;
  • phone number;
  • billing address;
  • delivery address.

Order-related information

  • products ordered;
  • selected size and variations;
  • order number;
  • amount and order history;
  • returns, exchanges, and refunds;
  • order-related communications.

Payment-related information Payments are processed by the payment providers available on our Shopify store.

PLAN SÉQUENCE is not intended to directly receive or retain all of your credit card data when it is processed by these providers.

Customer account data

When this feature is offered:

  • account-related identifiers;
  • order history;
  • saved preferences;
  • information necessary for account operation.

Communications

When you contact PLAN SÉQUENCE, we may retain the information necessary to process your request, including the content of your exchanges with customer service.

Navigation data

Depending on your cookie choices:

  • IP address;
  • device and browser type;
  • pages viewed;
  • interactions with the Site;
  • source of visit;
  • information related to navigation and Site performance;
  • interactions that may be used to measure advertising campaigns.

3. Why Do We Use Your Data?

Order management

We use the necessary data to:

  • record and process your order;
  • process its payment;
  • organize production when it is a pre-order;
  • ensure delivery;
  • manage returns and refunds;
  • inform you of the progress of your order.

Legal basis: contract performance. Customer service

We use your data to respond to your requests regarding products, sizes, orders, deliveries, or returns.

Depending on the nature of the request, processing is based on the performance of the contract or the legitimate interest of PLAN SÉQUENCE in ensuring a quality customer relationship.

Legal and accounting obligations

Certain information relating to orders, invoices, and transactions must be retained in order to comply with our legal, tax, and accounting obligations.

Legal basis: legal obligation.

Fraud prevention and security

Certain data may be used to secure the Site, payments, and transactions and to prevent fraudulent behavior.

Legal basis: legitimate interest, where applicable, or legal obligation depending on the situation.

Newsletter and House communications

When your consent is required and you have given it, PLAN SÉQUENCE may use your email address to send you, in particular:

  • Letters from the House;
  • new Chapters;
  • pre-order openings;
  • Private Access;
  • House news;
  • editorial content;
  • information relating to pieces and collections.

Legal basis: consent, unless another legal basis is authorized by applicable regulations.

You can unsubscribe at any time using the link provided in each email.

Communications strictly necessary for processing your order are not newsletters and may be sent to you regardless of your subscription to marketing communications.

Site analysis and improvement When the tools concerned require your consent, certain navigation data may be used to understand Site usage and improve its performance.

Legal basis: consent when required.

Advertising and retargeting

Subject to your consent, PLAN SÉQUENCE may use technologies to measure its advertising campaigns or to present tailored advertising communications on third-party platforms.

Legal basis: consent.

No advertising tracker subject to consent should be activated before your choice.

4. Data Recipients

Your data is accessible only to individuals and service providers who need it for the purposes described in this policy.

Depending on the services used by PLAN SÉQUENCE, these may include:

  • Shopify, for store operation;
  • payment providers;
  • carriers and logistics partners;
  • hosting and IT service providers;
  • customer service tools;
  • emailing and newsletter tools;
  • audience analysis providers;
  • advertising platforms, only under authorized conditions and subject to consent when required;
  • legal or accounting advisors or authorities when required by law.

PLAN SÉQUENCE does not sell your personal data.

5. International Transfers

Certain technical providers used to operate the Site may process data from countries outside the European Economic Area.

When such transfers occur, PLAN SÉQUENCE ensures that they are based on a mechanism authorized by applicable regulations, notably an adequacy decision or appropriate safeguards such as standard contractual clauses when necessary.

The exact list of providers and applicable mechanisms must correspond to the tools actually installed on the Site.

6. Retention Period

PLAN SÉQUENCE retains data only for the period necessary for the purposes for which it was collected, extended when necessary by the periods imposed or authorized by law.

In general:

  • data necessary for order fulfillment: during the contractual relationship and then for the periods necessary for the management of associated rights and obligations;
  • accounting documents and invoices: for the applicable legal period, generally 10 years;
  • data relating to customer service requests: for the period necessary for processing and follow-up of the request and then, if necessary, for the period useful for defending rights;
  • data used for prospecting: for the period authorized by regulations or until consent is withdrawn when processing is based on it;
  • cookie preferences: according to the duration configured in the consent tool and in accordance with applicable recommendations.

7. Your Rights

Depending on the situation and the legal basis of the processing, you may have, in particular:

  • a right of access;
  • a right to rectification;
  • a right to erasure;
  • a right to restriction of processing;
  • a right to object;
  • a right to data portability where applicable;
  • the right to withdraw your consent at any time when processing is based on it.

The withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal.

To exercise your rights:

bonjour@leplansequence.com

PLAN SÉQUENCE may request reasonably necessary information to verify the identity of the person making the request if doubt exists.

You can also file a complaint with the National Commission for Information Technology and Liberties (CNIL).

8. Security

PLAN SÉQUENCE implements, with its providers, appropriate technical and organizational measures to protect personal data against loss, unauthorized access, disclosure, or alteration, among other things.

9. Policy Changes

This policy may evolve to reflect changes to the Site, our service providers, or regulations.

The applicable version is the one published on the Site on the date indicated at the top of the document.